04-06-2020 11:23 PM
ENVY 5540 no longer prints color. No dialog box (Color/Grayscale/B&W) appears in any application. I have tried at least two suggested solutions in this forum, including re-install the HP drivers, use the Windows 10 driver, re-install the printer using the IP address...no success. I saw somewhere there was an issue with the HP driver due to a recent Windows 10 update (?). In any case, does anyone know of a solution (other than investing in a Canon all-in-one printer, which is my next step if I can't find a solution).
04-07-2020 12:26 AM
The setup may vary from printer to printer but basically (for Windows):
(a) Double click printer icon on desktop,
(b) Click Set Preferences,
(c) Click Advanced,
(d) Select "Off" for Print in Grayscale
(e) Click Ok/Apply ...
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04-07-2020 02:40 AM
I appreciate the reply, but it did not solve my problem. There is an icon on the desktop for the ENVY 5540. I assume this is the icon to which you were referring. Under "Set Preferences" / "Advanced" there is no "Print in Grayscale" option. I will attach a screen capture of what is shown under "Advanced." Am I looking in the wrong place?
This is mystifying AND very frustrating. Something has been changed recently, because I know I have been able to print color from applications on this computer in the recent past. I have heard that possibly the HP drivers are incompatible with something in the latest update of Windows 10?