ENVY 7120 will not print yellow

[KOh13]

I bought this printer last week, after my previous HP printer suddenly stopped printing anything but cyan.  Now, this printer will not print yellow.  I have run through the entire suggested troubleshooting sequence and chatted with the bot. None of that is working, and it is still not using yellow ink.

I am apparently not able to speak to an agent, because the printer (that, again, I purchased new last week) has a warranty that expired in November.

My computer is also an HP and less than two months old.  What gives?

[Kumar0307]

Hi @KOh13

Welcome to the HP Support Community. I'd be happy to assist you.

• Have you tried using an alternate color ink cartridge and check if the issue persists?
• Try making a standalone copy  in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.
• Check the ink level in the color ink cartridge.

Make sure you have tried steps 10 and 13 from this document to resolve this issue.

Print a test page and check if yellow prints (step 😎

Hope this helps! Keep me posted. 

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