cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
58
Flag Post
HP Recommended

ENVY 7120 will not print yellow

Envy 7120
Microsoft Windows 10 (64-bit)

I bought this printer last week, after my previous HP printer suddenly stopped printing anything but cyan.  Now, this printer will not print yellow.  I have run through the entire suggested troubleshooting sequence and chatted with the bot. None of that is working, and it is still not using yellow ink.

 

I am apparently not able to speak to an agent, because the printer (that, again, I purchased new last week) has a warranty that expired in November.

 

My computer is also an HP and less than two months old.  What gives?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
9,592 9,585 611 742
Message 2 of 2
24
Flag Post
HP Recommended

ENVY 7120 will not print yellow

Hi @KOh13

Welcome to the HP Support Community. I'd be happy to assist you.

  • Have you tried using an alternate color ink cartridge and check if the issue persists?
  • Try making a standalone copy  in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Check the ink level in the color ink cartridge.

Make sure you have tried steps 10 and 13 from this document to resolve this issue.

Print a test page and check if yellow prints (step 😎

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation