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SFH311
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ENVY 7155 ALL-IN-ONE WILL NOT PRINT IN COLOR. APPEARS THE CYAN COLOR IS MISSING IN ALL ATTEMPT

ACER ASPIRE TC-780
Microsoft Windows 10 (64-bit)

Getting around to setting up Christmas present Envy 7155 printer.  It will not print or copy in color.  I have tried all steps advised in 123,com and nothing will resolve. Using cartridges provided with printer. It appears a color (Cyan) is missing. What are chances I'll have it fixed by Christmas day tomorrow?

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SFH311
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2 1 1 0
Message 2 of 2
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HP Recommended

Solved!

ENVY 7155 ALL-IN-ONE WILL NOT PRINT IN COLOR. APPEARS THE CYAN COLOR IS MISSING IN ALL ATTEMPT

Tried cleaning the catridge contacts in the printer and the cyan color is now available.  

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