01-22-2020 11:34 AM
I'm trying to print 4x6 photos from my printer (using glossy paper) and it won't let me. It will sometimes do it on the matte side. Otherwise it defaults to 5x7 and keeps requesting I put that size photo paper in. I'm printing from a MacBook with an IOS Catalina. Please help as I'd like to get these printed today if possible.
01-25-2020 04:51 AM
Welcome to the HP Support Community. I'd be happy to assist you.
Update the printer firmware
On the printer screen, go to Setup > Printer maintenance > Update the printer > Check now.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Make sure the photo papers are correctly placed in the tray
Kindly refer to this document to know how to insert photo papers into the printer tray.
Check the print settings on MAC
Refer to this document to know how to change the paper type and paper size.
Save the settings and try printing.
Alternatively, use HP Smart app to print from your MAC
Click here to download and know more about the app.
Hope this helps! Keep me posted.
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