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Deanna68
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ENVY Photo 7134 not printing 4x6 photos using a MacBook

HP ENVY Photo 7134
macOS 10.15 Catalina

I'm trying to print 4x6 photos from my printer (using glossy paper) and it won't let me. It will sometimes do it on the matte side. Otherwise it defaults to 5x7 and keeps requesting I put that size photo paper in. I'm printing from a MacBook with an IOS Catalina.  Please help as I'd like to get these printed today if possible.

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ENVY Photo 7134 not printing 4x6 photos using a MacBook

Hi @Deanna68

Welcome to the HP Support Community. I'd be happy to assist you.

 

Update the printer firmware

On the printer screen, go to Setup > Printer maintenance > Update the printer > Check now.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Make sure the photo papers are correctly placed in the tray

Kindly refer to this document to know how to insert photo papers into the printer tray.

 

Check the print settings on MAC

Refer to this document to know how to change the paper type and paper size.

Save the settings and try printing.

 

Alternatively, use HP Smart app to print from your MAC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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