ERROR CODE 0X00759C98 HW WATCHDOG C ON HP DESK JET INK ADVANTAGE 3520

[SIVAKO]

I just switched on my HP Deskjet Ink Adavantage 3535 e-All-in-One printer and it dsplays on the panel Error code 0x00759C98  HW Watchdog C.

Even after switching off then on the error remains. I am not able to use the printer. Please assist 

[DavidSMP]

Hi @SIVAKO,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding errors on the printer. I will be delighted to assist you here.  Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?

It looks like a hardware issue with the printer. For now, try these steps:

Please try step 1 to perform a hard reset from this link: http://hp.care/2fzt7bQ  and check if the issue gets fixed.

If it continues, try the prescribed steps from this link: http://hp.care/2fy9CAe which is an accepted solution authored by a forum expert. Although it is a different printer, the steps are relevant for your printer as well.

Check if it is resolved.

If the issue continues contact HP phone support to replace the printer as it is faulty.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂