02-07-2019 07:41 PM
Help my printer suddenly displayed a
ERROR CODE 0X83C0002B NOS_LOADER_APP
i don't what to do kindly help please
Thank you so much
02-10-2019 03:20 AM
Greetings and Welcome to the HP Support Community.
Don't worry, I'm here to help!
Let's try these steps -
1) Turn on the printer, if it is not already on.
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall.
3) Wait for 60 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Turn on the printer, if it does not automatically turn on.
Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps!
Let me know how that goes.
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I am an HP Employee
01-11-2020 02:33 PM
I took out all the cardboard plugs and tape and I plugged in the HP OfficeJet 3830 right out of the box and it won’t even turn on all it does is flash error code 0X83C0002B I have unplugged it and plugged it back in it’s still just comes up and flashes can you help me please
01-14-2020 12:03 PM
Welcome to the HP Support Community.
Remove the ink cartridges and reset the printer.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait at least 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration or alignment page, do so.
If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Note: Select the country accordingly to get the contact details for support.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee