cancel
Showing results for 
Search instead for 
Did you mean: 
NAT1421
New member
1 0 0 0
Message 1 of 2
50
Flag Post
HP Recommended

ERROR MSG/PRINTER NOT WORKING

HP OFFICE JET PRO 6968

My printer keeps coming up with an error msg, 0x6100004a I've restarted the printer and computer and checked for any new updates and it still doesn't work! Any advise would be appreciated.

1 REPLY 1
HP Support Agent
HP Support Agent
6,239 6,226 334 245
Message 2 of 2
11
Flag Post
HP Recommended

ERROR MSG/PRINTER NOT WORKING

@NAT1421

 

Welcome to the HP Support Community.

 

Remove the ink cartridges and reset the printer.

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation