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‎05-05-2020 09:40 AM

HP Recommended
Product: HPFE8974 (HP ENVY 5000 series)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My printer have the message "error - printing in progress" and its impossible to print. How can I resolve this please?

3 REPLIES 3

‎05-05-2020 10:11 AM

HP Recommended

Hi,

Please download and run HP Print and Scan Dr from link below to troubleshoot the issue.

 

https://support.hp.com/us-en/topic/printscandoctor

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎05-05-2020 11:18 AM

HP Recommended

Thanks but ive already did it and the problem still continue... how can i do?

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‎05-08-2020 08:56 AM

HP Recommended

Nobody can help me?

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