09-21-2018 08:45 PM
I forgot the password for the EWS. I would like to learn how to reset the printer's config for the EWS only, if possibe. Reviewing the user's guide for instructions on resetting the printer's network config to its default state for this purpose was unsuccesful. Any help or link to an applicable reference would be appreciated.
09-22-2018 02:45 PM - edited 09-22-2018 02:49 PM
Thank you for engaging in HP Support Forums. I am glad to be of your assistance!
I understand that you are having trouble accessing the printer EWS page. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:
I would suggest here is to try these steps here:
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
- Type the IP address on your web browser to obtain the printer EWS page on your computer.
- Now go to the Security Tab - Administrative Settings.
- Uncheck the "Control Panel Lock".
If the issue persists, I would suggest here is to restore the printer to the network settings:
Reset network settings
To reset the administrator password and network settings
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
2. Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
If the issue persists, I would suggest you could try to perform an advanced reset on the printer.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
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I hope this helps resolve this issue completely,
I am an HP Employee
09-23-2018 03:56 PM
Thank you for your detailed response. I attempted to uncheck the control panel lock as you suggested. Unfortunately, the password is required to access the settings tab.
Therefore, once I have finished my work (and have to reconfigure my printer's network settings) I will reset the printer to its default state as you instructed in your message.
I will report the result here in case anyone with an HP 6700 using the EWS experiences the same issue.
09-23-2018 04:44 PM
Thank you for replying,
Please take your time and get back to me with the results,
I'll be awaiting your response and would be glad to help.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
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I am an HP Employee