Easy Start doesn't install

[jer26]

I'm trying to install HP Easy Start 2.9.0.189 on an iMac running Catalina 10.15.1.  Once I enter my id, the install stops and nothing happens.  Any fixes?

[Kumar0307]

@jer26, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Check the connections between the printer and the MAC

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Check for any software updates on MAC

Click here to know how.

Temporarily disable firewall software on the MAC.

Click here to download HP Easy Start. Try installing.

You may install the printer using AirPrint driver (recommended)

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

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