when I was dislodging a jam I also managed to dislodge the encoder strip. Could someone please let me know where it needs to be reattached and, if necessary, how I remove the side panel of the printer.
Welcome to HP support community.
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
Didn't find what you were looking for?
Ask the community
Ask the Virtual Agent