cancel
Showing results for 
Search instead for 
Did you mean: 
L_Nem
New member
1 0 0 0
Message 1 of 2
71
Flag Post
HP Recommended

Encoder strip on OfficeJet 7510

OfficeJet 7510

Hello,

 

when I was dislodging a jam I also managed to dislodge the encoder strip. Could someone please let me know where it needs to be reattached and, if necessary, how I remove the side panel of the printer. 

tia 

 

laura 

1 REPLY 1
HP Support Agent
HP Support Agent
18,344 18,252 1,046 1,150
Message 2 of 2
32
Flag Post
HP Recommended

Encoder strip on OfficeJet 7510

@L_Nem

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation