cancel
Showing results for 
Search instead for 
Did you mean: 
JTL45
New member
2 1 0 0
Message 1 of 4
77
Flag Post
HP Recommended

Ency 7858 prints incorrect colors.

Envy 7858
Microsoft Windows 10 (32-bit)

New Envy 7858 prints incorrexct colors.  Blue prints pink, green prints brown/yellow.

3 REPLIES 3
Level 12
Level 12
88 88 6 55
Message 2 of 4
52
Flag Post
HP Recommended

Ency 7858 prints incorrect colors.

Hi @JTL45 ,

 

Welcome to the HP Support-Community.

 

There is probably a problem with one cartridge. Please print out a diagnostics page, remove the serial number (SN), scan it and upload it here by using the insertphotos.PNG icon in the texteditor. To print out a diagnostics page,

 

  • On the control panel, swipe down to open the Dashboard, and then touch the Setup
     
    icon.
  • Swipe up on the display, touch Reports, and then touch Print Quality Report.

Best,

Nils_K

 

2019_MeetupAward_Signature_FINAL.png


Did you get a solution to your question? Please mark it as solved.


Did a post help you? Please click on the "thumbs up", to show this and actively help others.


I don't work on behalf of HP. | HP Expert program 


Reply
0 Kudos
JTL45
New member
2 1 0 0
Message 3 of 4
31
Flag Post
HP Recommended

Ency 7858 prints incorrect colors.

Hello Nils_K,

 

Printer Satus Report attached.

 

Thanks, JTL45Printer Status Report.jpg

Reply
0 Kudos
Level 12
Level 12
88 88 6 55
Message 4 of 4
16
Flag Post
HP Recommended

Ency 7858 prints incorrect colors.

Hi,

 

yes, here we have a problem with the tri color cartridge.

 

Please try the following:

Remove the cartridge and turn it upside down for about an hour. In many cases, this procedure helps.

After reinstalling the cartridge, please try to print out a document and check, if the problem remains. If so, run an automatic cartridge clean.

 

How is the result?

 

Best,

Nils_K

2019_MeetupAward_Signature_FINAL.png


Did you get a solution to your question? Please mark it as solved.


Did a post help you? Please click on the "thumbs up", to show this and actively help others.


I don't work on behalf of HP. | HP Expert program 


Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation