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es6182
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Envelope Printing problem HP 6978

HP 6978
Microsoft Windows 10 (64-bit)

I cannot get past the paper size mismatch error when attempting to print an envelope from Word. In Mailings, the envelope selection is correct, and it is also correct on the printer. The envelopes are loaded correctly. I’m pulling my hair out!

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HP Support Agent
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Envelope Printing problem HP 6978

@es6182

 

 

Welcome to HP support community.

 

Follow the steps mentioned in this HP document for more assistance:- Click here

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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es6182
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Envelope Printing problem HP 6978

None of these options worked for me.

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HP Support Agent
HP Support Agent
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Envelope Printing problem HP 6978

@es6182

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation