02-07-2020 12:04 PM
I had to delete the printer and reinstall it on my mac, and now when I print single checks or envelopes from any program (Quickbooks, Word, etc). They print upside down. I'm loading the paper the same way I have always done and the text is upside down. Any ideas? I've looked everywhere for a setting to fix this.
02-11-2020 03:00 AM - edited 02-11-2020 03:01 AM
@AVIDPgh, Welcome to HP Support Community!
I understand you have issues with printing checks and envelopes from your Mac Computer, this could be an issue with the installed drivers or the settings-
For Inkjet printers with a front load tray: Front of the envelope facing down and the flap to the left.
Refer to the document HP Printers - Printing Envelopes (Mac) for additional help.
If you still have issues, we can try removing and adding the printer-
ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
02-12-2020 07:40 AM
I had already done all the suggested fixes. I reinstalled the printer yesterday and it still prints the opposite way it used to. I will have to remember to spin my envelopes around and load them backwards from now on I guess. It used to print facing right, now it prints facing left.