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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: Envy 120 Black cartridge won't print
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10-03-2016 06:53 PM
we can commiserate all we want, but I wonder if HP has read this thread in the last 2 years and if so, they seem awfully quiet about a workaround or fix, maybe their MO
my principles would make me want to buy another HP 120e, just because it looks so sleek in my home office, but would have to assume it would die in about 2 years, chalking it up to expensive printing
on the bright side as technology progresses, I could take some small pleasure in HP's printer future (hopefully due to low ratings) that it will go the way of Kodak (re: film) and have a market shrinking to zero with blogs, Pinterest and e-mails as the preferred way to share information
you're absolutely correct though, "hey HP, your customers ("consumers") deserve better (service)"; and like you, hope they will vote with their wallets (so don't buy that stock)
10-05-2016 02:08 PM
Having exactly same issues with my HP Envy 120...working ok for about a year, issues you describe just started for me last week.
So frustrating, should not have to replace printers this often.
Would love to find printer/scanner with proven reliability AND/OR A COMPANY THAT WOULD STAND BEHIND IT'S PRODUCT WHEN so many of us are experiencing this issue with the black ink at relatively the same time.
This experience with HP has been very dissapointing!!!
10-07-2016 04:21 PM
10-08-2016 08:58 AM
10-10-2016 09:48 AM
Thank you, I appreciate your time in providing such a detailed solution!
I had tried replacing with a new black ink cartridge so there should not have been any issues with dried or clogged cartridges.
My question about the theory of infrequent use and dry, clogged cartridges is- wouldn't the colored ink cartrige have had the same issue if it related to infrequent printing? color works fine, print test page works fine, just no black. And it also "fails alignment" each and every time I run that option.
I've always printed infrequently on my personal printer (as compared to daily use of work printers) and have not had this issue with other inkjet printers that I've owned a majority of those I've talked with when seeking out suggestions for printer options for my next purchase gave me pretty much the same answer in that they've had the same home printer for years (also inkjet, various models), hardly ever use it and it works fine when they do.
I may still try your solution though, thank you!
10-10-2016 08:49 PM
I want to be fair to both the other people posting and to the HP team that tried their scripted solutions to this problem, and it may help to further explain why the posts from years ago just went un-answered
to the HP team I greatly appreciate their persistence in trying to find a solution to my issue, but one point was missed in the protracted conversations: I mentioned that on start-up my 120e AIO made a "ggwwjeekkt" sound as the print carriage posted to the right hand alignment / parking station; this might be why my black ink cartridge didn't print after many months of vegetating - perhaps it wasn't parked imprecisely over the protective well for the cartridge head and thus air leaking in and the ink drying over time
against the HP team, there was no follow-up to that comment, where they could have said, "with a flashlight, see if the head is accurately aligned", but I realize that many "consumers" are not technically or mechanically inclined and just want to pay as little as possible, to get flawlessly as possible a gorgeous print, with the marvel and intricities of the machine out of view and un-appreciated, not the least of which is the print nozzles being "one third the width of a human hair" ! !
finally is it "moral" to not expend the effort to rescue a machine of such complexity? sending it in for "repair" would most likely, with labor and shipping costs so dear in comparison to the cost of new or "refurbished" machine, it would be consigned to the dust bin and later crunched
to the person whose black cartridge prints when it wants to, I suspect an electrical point not making contact, and again, is this a reason to junk the machine?
does HP read these posts? do they care?
11-30-2016 05:57 AM
Hey, I am also encountering printing issues. The printing got poor quality till not working. Newly bought original HP ink cartridges don't work correctly anymore. I bought an 300XL twin package - 2 out of 4 catridges is working but with a huge lack of printing quality. The print output comes with white irregular lines in between the letters - not to speak of printing pictures which come out with white stripes and wrong colors (lack of yellow).
I bought the printer in December 2013 and have the invoice. Physically the device is in a super good state but due to these issues it became pretty useless by now.
It's the most expensive printer I bought for home office but it's by far the worst of all printers I've used.
I am deeply frustrated with this printer. Well, from this forum I get the sense that HP doesn't care about their customers.
Hey HP, if you care at all please give me and the thousands of others an answer to the problems your devices cause!
If I have to trash this printer I will never again buy any HP product I am sure.
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