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‎04-28-2020 04:23 PM

HP Recommended
Product: Envy 4250
Operating System: macOS 10.15 Catalina

Recently, had to replace my original Apple Airport with a modem/router from Spectrum. All devices (laptop, iPad, phones) connected to the new network. The Envy 4250 connected but after a few hours it was not available. Devices would get the "No AirPrint printers found". The solution is to unplug, not just power off, the printer and restart all devices. Then the printer is available  for a few hours. I have assigned the printer a static IP address outside the range of DHCP on the router. It seems like if I could keep the printer from going Auto Off it may stay connected but that feature is preset and cannot be configured. Any idea?

1 person had the same question
2 REPLIES 2

‎04-28-2020 06:36 PM

HP Recommended

Hi!
I saw this kind of trouble for several times.

 

There were ink alert reported then.
Sometimes ink quantity is low, others not using genuine cartrige.

 

I hope this will help you.

 

kenxfromjapan

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‎05-05-2020 12:33 PM

HP Recommended

I did replace the black ink cartridge, no change. Very frustrating as I like the printer and its functions. Just tired of having to mess with it every time I want to print.

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