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Envy 4500 printer won't print

Envy 4500
Microsoft Windows 10 (32-bit)

Printing any document from Windows 10 to the Envy 4500 printer always results in error that cannot print document.  Printer showing no errors.  WiFi is good, can see printer.  I have uninstalled and reinstalled  printer and drivers multiple times...all the files in printui.exe /s and c:/programdata.  No issues found in the tools available from HP and Microsoft.  Printer was working fine yesterday.  I have tried with firewall disabled.  I have rebooted my router.  

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Envy 4500 printer won't print

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Please let me know the results,

Shlomi


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Envy 4500 printer won't print

Thanks ShlomiL.  Not sure why, but it worked.  I thought I had followed the same procedure multiple times before.  Maybe I   and the PC and the printer just needed to sleep on it a few hours. I am grateful for prompt and effective response from you.  

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Envy 4500 printer won't print

I had the exact same issue.  Spent a lot of time searching, re-installing, etc.  Somehow I stumbled on to this one, and this one did the trick.  I know I ran the HP Print and Scan Doctor, but something much have been different with this link.  No matter what, I'm glad I found it.  Thanks!!!

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