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HP Recommended
Envy 4507
Microsoft Windows 10 (32-bit)

Printing from MS Word, double sided, my Envy 4507 used to register odd and even pages correctly (so page borders were aligned when you looked through the paper). Now it has started to lower the even pages by about 1.5cm (half an inch).

 

I have restored factory defaults on the printer. The page size selected in Word is A4. Margins are standard. Documents which used to print correctly now do not. 

 

Very grateful for any help you can give me.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @TomFenton,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP ENVY 4507 e-All-in-One Printer wherein it does not print in proper order.

 

This issue could occur if the drivers are not configured properly or updated.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

 

1. Open the Print Server Properties dialog window by doing any one of the following:

 

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

 

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

3. Select "Remove driver and driver package" and click OK.

 

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

 

Let me know if this works.
 

You have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

1 REPLY 1
HP Recommended

Hi @TomFenton,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP ENVY 4507 e-All-in-One Printer wherein it does not print in proper order.

 

This issue could occur if the drivers are not configured properly or updated.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

 

1. Open the Print Server Properties dialog window by doing any one of the following:

 

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

 

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

3. Select "Remove driver and driver package" and click OK.

 

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

 

Let me know if this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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