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‎06-18-2019 05:33 PM - last edited on ‎06-18-2019 05:40 PM by Retired

HP Recommended

I actually have this problem, but opposite.  My color print works fine but the black does not print at all.  I tried adding another driver, but my Printer Driver Wizard options did not include Envy 7640.  I tried Envy 5530 series and it didn't help.

 

I've been through the Print Doctor and did everything it said.  Any more ideas?

1 person had the same question
4 REPLIES 4

‎06-19-2019 06:58 AM

HP Recommended

1. Does the printer make black&white copies? Place any black text on the flatbed and make a copy.

2. If you don't see drivers for 7640, go to HP download page, download the driver and install it. After that, it will appear in your list.

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‎06-21-2019 07:32 AM

HP Recommended

It will not copy in B&W either, but the color does copy.  I have Instant Ink and contacted them to get a credit for all the pages that I printed but didn't use any ink, and they took me through several steps and decided to send me another ink cartridge. 

 

I'll update here after I've tried new ink. 

 

Thanks!

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‎06-21-2019 02:27 PM

HP Recommended

If the printer does not make copies in black, the problem could be in the device and not with drivers.

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‎06-28-2019 02:04 PM

HP Recommended

I got a new ink cartridge and the printer is working fine.  Guess the cartridge (original HP that came with the printer) had a defect.  It still had plenty of ink, it just wouldn't print for some reason.

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