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Envy 4520 Incompatible Color Cartridge

Envy 4520
Microsoft Windows 10 (64-bit)

I have HP connect, have been getting ink from HP since i purchased this printer. Everything was fine until recently the color cartridge gives me the incompatible error. I can print Black fine, but not with color installed. 


I have followed to steps on the forum to disconnect the power, reset the printer, but still not working. 

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Message 2 of 2
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Envy 4520 Incompatible Color Cartridge

Hi @PeterWu


Welcome to the HP Support Community. 


Please try these steps - HP Inkjet Printers - Ink Cartridge Errors


Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

I am an HP Employee

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