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KMasonVA
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Message 1 of 4
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Envy 4520 Printing Blank Pages

Envy 4520
macOS 10.14 Mojave

I have an Envy 4520 and it has been great printing and scanning.  It will now print blank pages only and I tried copying and it also copies blank pages.  I have unplugged, taken cartridges out, reinstalled drivers.  I've checked Ink levels and the diagnostic pages print so I do not believe it is an ink problem.  I checked the touch pad for printer updates and it says it is up to date.  What are the next steps I can try.  Thank you very much.

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HP Support Agent
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Message 2 of 4
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Envy 4520 Printing Blank Pages

@KMasonVA

 

I have gone through your Post and I understand your concerns

 

Since Diagnostic Page prints fine and you have already updated the Firmware, I suggest we perform a Semi Full Reset

 

Since these steps are specific to your printer, I have sent you a private message with the next course of action


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

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BDJ92
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Message 3 of 4
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Envy 4520 Printing Blank Pages

I am having a similar problem with my Officejet 6815.  I too have done all the diagnostics, reinstalled drivers, verified ink levels, but it prints nothing at all.  Everything comes out blank.

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Envy 4520 Printing Blank Pages

@BDJ92

 

Since Diagnostic Page prints fine I suggest we perform a Semi Full Reset

 

Since these steps are specific to your printer, I have sent you a private message with the next course of action


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

 

KrazyToad
I Am An HP Employee

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