09-08-2019 09:00 PM
My daughter has an Envy 4520 printer with her at school that has been working well for two years. She just called tonight to tell me that the printer is getting a paper jam every time she tries to print double sided. The reason it is jamming seems to be because each page is coming out with a kink at the top of it, so that when the printer pulls the sheet back in to print on the other side it gets jammed. She has tried putting in new paper, but it is still doing the same thing.
Is there anything she can check or troubleshooting tool she can run? Maybe something similiar to a print head alignment?
Thanks for any suggestions,
Solved! Go to Solution.
09-11-2019 06:23 PM
@RLNoonan Welcome to HP Community!
Here's a few things that should help her out:
Step 1: Look for jammed paper
There are different areas where jammed paper might become blocked. Clear any jammed paper from one area, and then try to print again. If the error persists, check the next area for any jammed paper.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
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09-24-2019 12:23 AM
I apologize for the long delay in responding. It took some time to get word back from my daughter...
It sounds like step1 in the answer below is likely the solution. My daughter did not have to actually clear out the paper on her own. She needed to print a number of singled sided pages and after a bunch of pages had printed out, the kinks were no longer showing up. She then tried printing double-sided and it is now working correctly. So it certainly seems like she had some paper from a previous jam that had not fully cleared out, and it eventually worked its way out in the process of printing the single sided pages.
Thanks for the suggestion.
09-24-2019 10:28 AM
@RLNoonan Thank you for the update, better late than never, 😉
I appreciate your time and efforts,
I'm glad I could contribute to identifying and leading you towards the solution.
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Take care and have an awesome week ahead.
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