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MiguelAlmeida
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Envy 4520 only prints on BW

envy 4520
Microsoft Windows 10 (64-bit)

After the windows update, I lose access to change color options for printing. Envy 4520 prints all in grayscale, There's no option to change to color. What I can do to correct it?

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Message 2 of 7
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Envy 4520 only prints on BW

Hello, 

 

Kindly check if you did restart the PC since you installed  Windows 10 update.

If not, then i'd suggest you to restart the PC and then try printing in color or try to access the settings to change in color.

 

If issue still persists, id suggest you to Un-Install the printer software from you PC, download and install the printer software  using the below links.

Uninstall Printer Software 

Installing the in-built drivers.

 

 

 

.

Regards,
Jabzi

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MiguelAlmeida
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Envy 4520 only prints on BW

Dear Jabzi,

 

I've tried before restarting the PC and follow some instructions from a similar problem with another printer 2 years ago from a different user.

I've also followed your suggestions and the problem remains. It is an issue with this printer. When I try to print to other devices the color options are available (change to color or grayscale). With Envy 4520 the space in the paper/quality tab for this option is empty as you can see in the attached file. It is now impossible to print using colors!!!

envy 4552.PNG

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Message 4 of 7
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Envy 4520 only prints on BW

Hello MiguelAlmeida, 

 

Try this 

 

Go to devices and printers and right click under printer properties then go to device settings and go almost all the way down to device type an change to color and save the change then go to printer preferences and in the color tab make sure the option print in grayscale its not checked .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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Message 5 of 7
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Envy 4520 only prints on BW

Hello, 

 

In the attached image, you'd see "Advance" button, 

 
  • Click Advanced, click Print in Grayscale, and then select Color Ink Only.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
MiguelAlmeida
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Envy 4520 only prints on BW

Hi Jabzi I can't right click under printer properties... where I can find that?
By the way, in printer properties this printer is set to color:

envy 4552a.PNG
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MiguelAlmeida
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Message 7 of 7
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Envy 4520 only prints on BW

The advanced option doesn't contain that option (print in grayscale)...

envy 4552b.PNG

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