Envy 4524 not printing Quickforms

[Sarnian76]

Printer given excellent trouble free service until today - 6 Mar 2020 - but I now not able to print any Quickforms.

When trying to print Quickforms after connecting message received "Printer model not supported"

Thank you.

[Sarnian76]

Problem solved using oldest trick in book, first leaned when I started with computers in mid 1970s - it still works

When all else fails - don't try to analyse problem -switch off - disconnect from mains - wait about 60 seconds - replug - switch on and reboot!

Thanks for help offered.

[TEJ1602]

@Sarnian76, Welcome to HP Support Community!

I see that you're unable to print quick forms on the printer, let us try to resolve the issue with following steps-

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Close and reopen the printer app

Close the printer app, then reopen the printer app.

Try to use the printer app.

Try these steps to re-enable the web-services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

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