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‎06-15-2020 08:50 AM - edited ‎06-15-2020 09:45 AM

HP Recommended
Product: Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

I was trying to do a partial reset on the printer but inadvertently i've done the hard reset and now i'm stuck on the "install the cartridges that came with the printer" without being able to continue the setup.

 

Thank you for your help.

1 REPLY 1

‎06-17-2020 11:18 AM

HP Recommended

@Poska, Welcome to the HP Support Community!

  • Are you setting up the printer for the first time?
  • Did you not receive the ink cartridges with the printer?

Kindly perform the steps mentioned in this document to resolve this issue.

 

If the error persists, we will have to perform an OOB reset on the printer.

 

To resolve any 0x errors on the printer, follow the steps in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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