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‎07-18-2019 08:38 PM

HP Recommended
Product: Envy 500
Operating System: macOS 10.14 Mojave

I purchased an Envy 500 two weeks ago. The cartridges came with the printer: everything worked fine. Until, I ran out of ink. I purchased new ink at Walmart, HP brand number 65 as specified. I installed the ink. Alignment page looked fine. I attempted to print a document, and it kept printing with skewed/warped letters at the beginning and ending of the lines on the page (sometimes randomly, sometimes only once, sometimes only on the right side). I have cleaned the printer heads several times, aligned the print head a couple of times, scanned the alignment page, used the remove smudges tool multiple times. Turned the printer off then back on. I have used half of my brand new ink just trying to fix this problem. Anyone have a solution? Please.

1 person had the same question
1 REPLY 1

‎07-22-2019 02:34 AM

HP Recommended

Hi @Amie2

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like an issue with the ink cartridges. Please reach out to the HP Support in your region regarding the ink replacement.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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