07-18-2019 08:38 PM
I purchased an Envy 500 two weeks ago. The cartridges came with the printer: everything worked fine. Until, I ran out of ink. I purchased new ink at Walmart, HP brand number 65 as specified. I installed the ink. Alignment page looked fine. I attempted to print a document, and it kept printing with skewed/warped letters at the beginning and ending of the lines on the page (sometimes randomly, sometimes only once, sometimes only on the right side). I have cleaned the printer heads several times, aligned the print head a couple of times, scanned the alignment page, used the remove smudges tool multiple times. Turned the printer off then back on. I have used half of my brand new ink just trying to fix this problem. Anyone have a solution? Please.
07-22-2019 02:34 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. This looks like an issue with the ink cartridges. Please reach out to the HP Support in your region regarding the ink replacement.
Have a great day!
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