Envy 5000 does not print color using a Mac

[KPS1981]

New Envy 5055 using iPad Pro 12.9 does not print in color.  

[asmita6658]

Hi @KPS1981

Welcome to the HP Support Community. 

To better assist you - 

1) Are you able to print in color from any other devices? You have mentioned about a Mac and iPad. Are you experiencing this issue with both the devices?

2) Are you able to make a photocopy? 

While you respond to that, Check ink levels - On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

Also, print a Print Quality Diagnostic report - 

1) Load the printer with plain white paper.
2) On the printer control panel, swipe left on the display, and then touch Setup .
3) Touch Tools.
4) Swipe up on the display, and then touch Print Quality Report. 

Examine the report and if any of the color blocks show white lines, are faded, or are missing completely, try step# 10 to 13 from this document. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Larry105]

Just bought this Envy 5055 - all set up BUT it won't print color.  Did diagnostics - all fine. made a color copy - that worked. So what now?????? 

[Kumar0307]

Hi @Larry105

Welcome to the HP Support Community.

To assist you better, I would like to know the following:

• Which device are you trying to print from?
• Which version of the Operating system is installed?
• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Keep me posted for further assistance.