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Bevo111
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Message 1 of 2
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Envy 5010 Printer Won't Print

Microsoft Windows 10 (32-bit)

Printer ink levels are fine and print jobs run but ink doesn't print on the pages; color or B&W

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Message 2 of 2
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HP Recommended

Envy 5010 Printer Won't Print

@Bevo111

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

If not, follow the below steps:

Print a Print Quality Diagnostic report

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

If that does not print fine, follow the below steps

Clean the ink cartridges

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

    The printer prints a Print Quality Diagnostic report.

    Print Quality Diagnostic report without defects

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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