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Envy 5010 Use set up cartridges - URGENT HELP PLEASE!!

Envy 5010

Hi, I have been gifted a HP Envy 5010 printer with no set up cartridges - I do not know if the printer has ever been set up and initialised with the original cartridges. I purchased a brand new HP 304 black cartridge but the printer will not accept it and gives me the dreaded 'use set up cartridges' error that many others have experienced.


I have the latest firmware and have tried a hard reset as advised in many other posts. I feel I have exhausted all resources to resolve this myself! Can someone please send me instructions on how to bypass this error so I can use single cartidge mode and print my boarding passes for my upcoming trip?


Many thanks in anticipation for your help 🙂

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Envy 5010 Use set up cartridges - URGENT HELP PLEASE!!



In order to solve this incident, please follow the instructions in the HP link 'Use SETUP Cartridges' Error.

If the problem persists, I recommend that you Contact HP (U.K) here.


In case of need, please do not hesitate to contact us.

Best regards,:Wink:

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