06-26-2019 11:10 AM
I'm having problems with my HP Envy 5020 in that it won't print black at all. I've followed all the advised steps including reinstalling drivers, changing paper, re-aligning, brand new cartridges, printing diagnostic reports and cleaning the cartridges. Colours print fine. A simple black copy controlled from the printer did not print anything so it is not a drivers issue. Any suggestions please?
06-26-2019 03:06 PM
Thank you for posting your query on HP Community,
This looks like a possible hardware failure with the printer as you have already tried with new cartridge and the issue persists. I would recommend you contact our HP support team for further assistance.
I would recommend you contact our HP support team for further assistance.
HP support team can be reached on this link.
Let me know if you need any further assistance. I'll be more than happy to help you.
That said, Take care and have a great day!
Thank you 😉
I am an HP Employee