Envy 5030 missing setup cartridges

[Al-ABZ]

I bought a customer return Envy 5030 printer from the shop and the setup cartridges were missing. They gave me a new set of 304 cartridges off the shelf and said it should work. The printer is still asking for setup cartridges.

I would take the printer back, but due to an underlying health issue I’m trying to stay away from public places.  Can I order new cartridges or is there a button I can press to override this?

Many thanks,

Al

[Al-ABZ]

I’m in the UK.  What’s the UK helpline number? Is there an online response.  Phone lines will be busy at the moment.

[Arthur-c]

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Regards,

Arthur-c

[Kumar0307]

Hi @Al-ABZ

Welcome to the HP Support Community. I understand you are unable to use the printer without the setup ink cartridges. I'd be happy to assist you.

1. The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
2. These ink cartridges are not available at stores for sale.
3. We need to perform an OOBE reset to bypass this error.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Toto7]

I have the same issue with no setup cartridges for a 5030 envy. Can you help with the bypass solution please. Have nornal cartridges (65s).

Thanks

[Kumar0307]

@Toto7, Welcome to the HP Support community.

• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.

[Toto7]

Success! Thanks

[Kumar0307]

@Toto7

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!