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vpalm
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Envy 5030 printer creases corner of paper on output.

Microsoft Windows 10 (64-bit)

My hp-envy 5030 all in one printer when a sheet comes out of the printer creases one corner. I put it in quiet mode so it would slow it down and it seemed to help but now it seems to have gone back to it's bad old ways. 

Hope someone can help me put this right.

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HP Support Agent
HP Support Agent
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Message 2 of 4
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Envy 5030 printer creases corner of paper on output.

Hi @vpalm

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Please try these steps - Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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vpalm
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Message 3 of 4
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Envy 5030 printer creases corner of paper on output.

Thanks,

I'll try to put those into operation.  

 

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HP Support Agent
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Envy 5030 printer creases corner of paper on output.

Sure @vpalm

 

Let me know how that pans out 🙂 

Asmita
I am an HP Employee

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