04-22-2019 08:35 PM
I have had many HP printers. I have always been able to set up easily and print every kind of thing right away. But this time, right out of the box , the printer jam msg comes up fir business card stock and glossy photo paper. It takes a very long tine and sounds like it’s printing but when I remove the paper, which isn’t Really jammed, there is just some smears. I did tell the printer via console that I was used photo (not hp) glossy. What gives? Thanks.
Solved! Go to Solution.
04-23-2019 04:31 PM
Welcome to HP Community
Are you still having paper jam issues?
I suggest you follow the instructions in Step 4 from this Link: https://support.hp.com/ie-en/document/c05547613 to clean the Paper Feed Rollers
Keep me posted if you need further assistance
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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