11-19-2019 04:15 PM
Using wireless connection for my HP printer with iMac and this has never been a problem until recently. Now computer can't find the printer even though it's connected to strong wifi signal. Turning printer on and off doesn't help. Neither does rebooting the computer. Deleting then reinstalling computer under settings works only temporarily but printer is then offline by the following day. Any suggestions?
Solved! Go to Solution.
11-22-2019 11:24 AM
@jhoward162, Welcome to HP Support Community!
I understand you have issues printing wirelessly from your iMac to the printer. This could be an issue with the installed drivers or the connectivity. We will have to first isolate the issue.
To be able to assist you better, I would like to know the following:
- Are the printer and PC connected to the same network?
- Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
- What is the distance between the router and the printer?
- Is there any antivirus software installed on your computer?
- Could you perform a ping test using the Mac Network Utility and let me know the results?
Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.
The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.
Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
Keep me posted for further assistance.
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