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Jcowan
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Envy 5055 won't print

Envy 5055
Microsoft Windows 10 (64-bit)

I have an envy 5055 that was working and suddenly stopped.  When I try to print the print queue immediately displays error-Printing.  This happens when trying to print from word or through the HP app 'print docs', or printing a test page on the printer setup screen in settings. 

 

I have uninstalled all of the drivers, cleared the spooler and everything else that this page has directed https://h30434.www3.hp.com/t5/Inkjet-Printing/Error-for-HP-Envy-5055/m-p/7029056 I have re-intstalled, everything says it's working.  I can scan, but I can't print. 

 

If i connect to the printer via the IP address, I can print a test page.  I can print directly on the printer (like the network info, through the little screen on the printer), but I can't print from the computer. 

 

I have disabled the malware program, I have turned off all of the windows firewalls...still nothing.

 

Can anybody help?

 

 

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HP Support Agent
HP Support Agent
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Envy 5055 won't print

@Jcowan, Welcome to HP Support Community!

 

I understand you have issues printing from the computer. This could be an issue with the drivers installed or the OS itself. In order to isolate the issue further, follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

 I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Jcowan
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Envy 5055 won't print

I just plugged it in to the usb port.  Not what I wanted, but it works and I'm tired of fighting with it

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Envy 5055 won't print

@Jcowan

 

The troubleshooting can be made easy with a remote session.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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