01-30-2020 02:47 PM
HP Envy 6220 printer bought in Hong Kong when I lived there. and used 804 XL cartridges. I have now moved to the UK and just replaced the black with 303 XL black. Envy 6220 is listed on the cartridge box as compatible with the cartridge, but printer reports 'incompatible cartridge' and refuses to print.
Printer firmware is up to date.
Can anyone help resolve this please? Thanks in advance!
02-03-2020 03:08 PM
Welcome to the HP Support Community.
We need to perform a region reset on the Printer.
To do a printer region reset you need to meet the following conditions:
1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.
Please confirm if you meet the criteria.
I am an HP Employee