01-28-2020 03:37 PM
Hi there. 1st time here. Have always used hp printers. Last on -, 7255, leaked ink, so bought an Envy 6255. Put in new cartridges and keep getting error message saying something is wrong with them. Have taken them out and in many times. Still get same message. Have turned it on and off, etc. What next?
01-31-2020 09:02 AM
Welcome to the HP Support Community. I'd be happy to assist you.
What is the error that you get on the printer?
For now, perform the troubleshooting steps provided in this document.
Hope this helps! Keep me posted.
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