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Envy 6255 cartridges

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Envy 6255

Hi there. 1st time here. Have always used hp printers.  Last on -, 7255, leaked ink, so bought an Envy 6255. Put in new cartridges and keep getting error message saying something is wrong with them. Have taken them out and in many times. Still get same message. Have turned it on and off, etc. What next?

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HP Support Agent
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HP Recommended

Hi @Sha7

Welcome to the HP Support Community. I'd be happy to assist you.

 

What is the error that you get on the printer?

 

For now, perform the troubleshooting steps provided in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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