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Envy 6255 won't pick up paper

HP Envy 6255 All-in-One
macOS 10.13 High Sierra

My Envy 6255 stopped picking up paper from paper tray, it printed one page, then it stopped working when it went to print the second page.  I have tried everything, anyone have any ideas?

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Envy 6255 won't pick up paper

Hi @SaraA71 ,

 

Welcome to the HP Support-Community.

 

Does the printer shows a message, that there is no paper inside? Please check out this support-video:

 

https://www.supportvideos.ext.hp.com/detail/video/3543666657001/fixing-your-printer-when-it-doesn%E2...

 

Best,

Nils_K


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