Envy 7640 Won't Print Color from acrobat (mac)

[dixielisa]

When I print from Illustrator or photoshop it prints fine but it wont print color from a PDF in acrobat

[DavidSMP · Accepted solution]

Hi @dixielisa,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance with the printer not printing pdf files. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent software or OS update?

For now please try these steps:

• Uninstall Adobe reader. Then download and install the latest version of Adobe and check again if it prints correctly. This should fix the issue for you.

If the problem continues, then try these steps.

• Reset the Mac printing system from this link: http://hp.care/2gOrf2g

Then add the printer by following these steps:

1.) Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list.

8.) Try to print.

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[dixielisa]

Thank you!  resetting the print settings did the trick.

[DavidSMP]

Hi @dixielisa,

Awesome work. I am really happy for you that the issue is fixed. Brilliant effort and great technical skills were displayed by you to try and fix the issue. Kudos to you for a job well done. 🙂

I hope the product works great and lasts you a long time and gives you plenty of joy using it. It has been wonderful working with you and an absolute privilege to share this platform with you. 🙂 Now trust me I've done everything I can to assist you by keeping your best interest in mind.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead and stay healthy 🙂

Cheers!