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Envy 7640 paper jam issue with no paper jam

Envy 7640

I am receiving a paper jam error message. I can not find any paper in any where in the printer. I have tried unplugging and resetting the printer.   The print gets as far as the paper feeder rollers drop down but then the get the error. Does anyone now how to fix this??

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Envy 7640 paper jam issue with no paper jam

@Jesseloose

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document to fix the issue:- Click here

 

I hope that helps.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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