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Envy 7855 will not print from photo tray

macOS 10.14 Mojave

I have tried all the suggestions and the Envy 7855 will not print from the photo tray.

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Envy 7855 will not print from photo tray

Hi @Maligirl

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

What is the paper size, type and weight of the paper your using?

 

What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

Are you able to copy on regular paper?

 

Check the printer specifications to know the paper sizes supported:

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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