04-27-2019 03:28 PM - last edited on 04-27-2019 04:35 PM by rick-s
HP Envy photo 7855 won't pick up 4x6 paper from photo tray. Only prints A4. Has anyone seen this printer perform as it should? I see many complaints. No solutions.
04-28-2019 01:23 PM
@PGN, Welcome to HP Support Community!
First, confirm the print settings in the photo app you are using, such as selecting the photo paper tray, paper type, and paper size are set for your print job.
Step 1: Load photo paper in the photo tray
Load photo paper in the photo paper tray to help ensure that it is picked up by the printer correctly.
- Turn the printer on if it is not already on.
Pull the photo tray inside the input tray toward you to open it as far as possible.
Figure: Pull out the photo tray inside the input tray
Slide the paper width guides to their outermost positions.
Figure: Slide the paper width guides to their outermost positions
Load the photo paper with the short edge forward and the print side down into the photo tray.
Figure: Load photo paper in the paper tray with the print side down
Slide the paper forward until it stops.
Slide the paper width guides inward so that they lightly rest against the edges of the photo paper and make sure that the photo paper is centered in the tray.
Figure: Adjust the paper width guides
Reinstall the output tray on the input tray, if you removed it, and then push the input tray into the printer until it locks into place.
Step 2: Set up the print job
Adjust the print settings in the app or operating system you are printing from to use the photo paper tray.
Refer to step 2 from this document.
If the photo still does not print from the photo tray, go to HP ENVY, DeskJet Printers - 'Out of Paper' Displays and Printer Does Not Pick Paper
Let me know the outcome.
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12-31-2019 03:19 PM
First, the inner photo tray does not 'lock' as you indicate. Second, what option is to be chosen for Paper Size? I'm asking because selecting 4 x 6 in both pull downs does not work. Regardless, after I make selections, it stops spinning and does not print, nor does an error show on the printer, nor does the printer show with an error in the bottom tray. Please clarify immediately. Thank you