cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
12 8 0 0
Message 1 of 8
184
Flag Post

Envy Photo 7155 Won't Feed 5X7 Photo Paper

HP Recommended
Envy Photo 7155
Microsoft Windows 10 (64-bit)

Double checked all settings and paper in proper Photo Tray.

Carefully loaded a single 5X7 paper in Photo Tray.

When job started, the printer window always says Main Tray.

We can see the photo tray move in, out, back in, and out again, and then nothing happens.

Print job still shows in the Windows Queue.

We have been able to print 5X7's before. Now it's not working.

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
23,590 23,481 1,300 1,389
Message 2 of 8
Flag Post
HP Recommended

@MichaelUSMC

 

Welcome to the HP support community.

 

Make sure the photo tray is seated correctly

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

  8. If the error persists, try printing or copying a document with the output tray removed.

You can also refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
12 8 0 0
Message 3 of 8
Flag Post
HP Recommended

I checked the innards of the paper tray and nothing is askew.

I tried to print and got the Printer Validation Failed error.

I tried to print With The Output Tray out and got the Printer Validation Failed error.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
23,590 23,481 1,300 1,389
Message 4 of 8
Flag Post
HP Recommended

@MichaelUSMC

 

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
12 8 0 0
Message 5 of 8
Flag Post
HP Recommended

I tried to update with my EN7100_R2010A firmware.exe download and even though I selected the printer, the update button was not active. Had to cancel.

 

I guess I have to go through all the uninstalls and installs again. More time wasted.

Reply
0 Kudos
Highlighted
Author
Level 1
12 8 0 0
Message 6 of 8
Flag Post
HP Recommended

By the way, when I tested it for Scanning, it did work and printed a sheet with my scan subject. Scan & print worked, all from the printer.

Reply
0 Kudos
Highlighted
Author
Level 1
12 8 0 0
Message 7 of 8
Flag Post
HP Recommended

My laptop just worked. I had started the firmware process, which wouldn't allow me to start, but then took me to the IP address,, which I have done 3 times now, but it did print.

 

However, my wife's laptop did not, even though it was working before.

I guess I have to go through and complete my 3 support emails on my wife's machine.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,679 14,658 1,138 1,132
Message 8 of 8
Flag Post
HP Recommended

@MichaelUSMC

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation