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james3939
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Envy Photo 7800 series will not rgnize new black ink cartridge

Envy Photo 7858
Microsoft Windows 10 (64-bit)

installed two new HP ink cartridges.  will not recognize black. will print in single cartridge mode.  cleaned, unplugged, what to try next?

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HP Recommended

Envy Photo 7800 series will not rgnize new black ink cartridge

@james3939 I suggest you check with only the black cartridge, in the single cartridge mode, since you've not mentioned if it was the color or black that you've tried in the single cartridge mode, I'll need details,

 

P.S: Welcome to HP Community 😉

 

Keep me posted

Good luck.

Riddle_Decipher
I am an HP Employee

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