Envy auto update

[2126yoty]

My Envy 5030 is now two years old and for the past year it has tried many times to complete and automatic update. The update has failed every time with the simple message "Update Failed, press retry to try again or exit" Pressing 'retry' has never worked and just produces the same result. HP support admit that they cannot fix the problem so before I bin the printer completely I ask anyone out there if they have a solution.

[Betty0610]

@2126yoty

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Kumar0307]

@2126yoty

• I've sent you a private message with reset instructions again, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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Have a great day!