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pdig
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Message 1 of 2
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Envy fault

Hello and thank you for reading this message. 

My elderly father has an Envy series printer. He put in a new colour cartridge without taking the strip off. The printer printed in dark green. I removed the strip and reloaded the cartridge. The alignment was fine and print page fine.

Two weeks later, the cartridge is showing as empty, the printer prints in odd green again, and getting the printer to clean the cartridges has made no difference.

Does anyone know a solution please? Thank you.

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Message 2 of 2
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Envy fault

@pdig

 

Welcome to the HP Support Community.

 

What is the model number of the Printer? Does this happen while copying too?

 

Let us know 🙂

 

Thanks 🙂

 

 


I am an HP Employee

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