cancel
Showing results for 
Search instead for 
Did you mean: 
Zara13
New member
4 2 0 0
Message 1 of 4
212
Flag Post
HP Recommended

Solved!

Envy shuts off in middle of print job

Envy Photo 7855
macOS 10.13 High Sierra

Doing my first big print job.  Every few pages the printer turns off.  I get a blue screen with a symbol of the power button in it.  Under the power button icon are the numbers 6201922A.   Then all the lights start flashing.  I have to unplug it and plug it back in to get it to restart.  It's plugged into the wall and has all updates it could have.  My internet speeds are not the issue.  It sits about 4 feet away from my router and modem.  Needless to say I'm losing a lot of time with this error.  Help please.

3 REPLIES 3
HP Support Agent
HP Support Agent
9,942 9,945 882 1,054
Message 2 of 4
173
Flag Post
HP Recommended

Solved!

Envy shuts off in middle of print job

Hi @Zara13

 

Welcome to the HP Support Community. I'd be happy to assist you with the "6201922A" error.

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for steps -  HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Zara13
New member
4 2 0 0
Message 3 of 4
150
Flag Post
HP Recommended

Solved!

Envy shuts off in middle of print job

Thank you for the tip.  That seems to have done the trick.  Now I would like to know why.  Is it the surge protector?  

0 Kudos
HP Support Agent
HP Support Agent
9,942 9,945 882 1,054
Message 4 of 4
147
Flag Post
HP Recommended

Solved!

Envy shuts off in middle of print job

@Zara13

 

That's great! Happy to hear that. 

 

If it is necessary for the product to be connected to an uninterruptible power supply (UPS), a power strip, or a surge protector, consider the following items:

  • There are many UPS configurations and load conditions that can affect proper printer operation. Depending on these configurations or load conditions, printer functionality cannot be predicted.

  • No damage to current HP LaserJet products will occur, but, depending on their particular UPS configuration, the printer may or may not operate properly.

  • Printing while on a UPS battery backup is not recommended because of the large power requirements of HP LaserJet products.

  • If the HP LaserJet printer is not operating properly and power line conditions are suspected, try a different circuit (a different wall plug located away from the current one), or try removing it from the UPS.

That said, unless it's a laserjet that requires a high amount of power that a normal UPS cannot handle during power cuts, you can use the UPS on standard desk jets or other low-end inkjets without any issues.

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation