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groke1
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Envy120 Screen image disappears when it folds down

macOS 10.15 Catalina

My envy 120 screen displays coloured stripes instead of icons, when it is folded down.  When I hold it up, the screen looks normal.  attempts to print or copy produce coloured stripes instead of the desired image.  I think there must be a problem with a switch , but maybe I am wrong.  How can I fix this?

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HP Support Agent
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Message 2 of 2
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HP Recommended

Envy120 Screen image disappears when it folds down

Hi @groke1

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Refer to this document for step by step instructions -  HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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