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Envy120 Screen image disappears when it folds down

macOS 10.15 Catalina

My envy 120 screen displays coloured stripes instead of icons, when it is folded down.  When I hold it up, the screen looks normal.  attempts to print or copy produce coloured stripes instead of the desired image.  I think there must be a problem with a switch , but maybe I am wrong.  How can I fix this?

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Envy120 Screen image disappears when it folds down

Hi @groke1


Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 


Let's try these steps to reset the printer - 


1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware. Refer to this document for step by step instructions -  HP Printers - Updating or Upgrading Printer Firmware


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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